Refund and cancellation policy

Effective 2026-10-15. This policy covers the paid API plans and credit packs listed on API pricing. The browser tools are free, so there is nothing to pay or refund for them. 한국어: 환불·해지 정책

1. Who takes your payment

Payments are processed by Dodo Payments, our merchant of record (an online reseller). Dodo Payments runs the checkout, issues your invoice and receipt, collects sales tax or VAT where it applies, and its name appears on your card statement. Refunds go back to your original payment method through Dodo Payments. We never see or store your card number.

2. What you buy

Item	Price (USD, before tax)	Billing	What you get
Dev plan	$9 per month	Monthly subscription, renews automatically until you cancel	100,000 API credits per calendar month
Business plan	$49 per month	Monthly subscription, renews automatically until you cancel	500,000 API credits per calendar month
Credit pack: Starter / Standard / Pro Pack / Bulk	$5 / $10 / $25 / $50	One-time payment	50,000 / 100,000 / 300,000 / 750,000 prepaid credits added to your API key

After payment the confirmation page shows a new API key once, or tells you that the existing key you entered was upgraded. Plan credits are counted per calendar month (UTC) and reset on the 1st; unused plan credits do not carry over. Pack credits do not expire while the service runs and are used after the month's plan credits.

3. Cancelling a subscription

Cancel at any time in the customer portal (sign in with the email you paid with), or write to hello@toolsthatdontupload.com and we cancel it for you.
Cancelling stops the next renewal. You keep the plan until the end of the period you already paid for; then the key returns to the free tier (1,000 credits per month) and keeps working.
There is no cancellation fee. Credit packs you bought stay on the key.

4. When we refund

Change of mind: within 14 days of a payment, if less than 10% of the credits that payment gave have been used, we refund that payment in full. This applies to the first payment of a plan, to a renewal you forgot to cancel, and to credit packs.
Not as described or not working: if the paid API does not work as described on our site and we cannot fix it within 7 days of your report, we refund the affected payment in full. You can ask within 3 months of the payment, or within 30 days of noticing the problem.
Payment mistakes: duplicate or wrong charges are refunded in full.
Outside these cases we do not refund partly used periods or packs. The free key and the anonymous free allowance let you try the API before you pay.

When a payment is refunded, what it gave is removed: a refunded plan payment returns the key to the free tier, and a refunded pack removes those credits from the key's balance (never below zero). The same happens while a card dispute (chargeback) on that payment is open.

5. How to ask for a refund

Write to hello@toolsthatdontupload.com or use the contact form. Include the email you paid with and the payment or order number from your Dodo Payments receipt. We usually reply within 2 business days (KST). Once a refund is approved, Dodo Payments sends it to your original payment method; how long it takes to appear depends on your bank or card issuer.

6. Your legal rights

This policy does not limit any right you have under mandatory consumer law where you live. For customers in Korea, the Korean version of this page explains the right of withdrawal under the Act on Consumer Protection in Electronic Commerce. If you disagree with how we handled a request, you can contact the Korea Consumer Agency (1372, www.kca.go.kr).